EVER missed out on buying gig tickets only to see them appear on secondary agency sites for vastly inflated prices just minutes later?
Then you need to know about Twickets, the fast-growing site which allows you to buy and sell unwanted tickets without getting ripped off. Here are the details…
What is Twickets?
Twickets is a fan-to-fan online marketplace which allows anyone to buy and sell unwanted tickets for gigs and other events for face value or less.
It’s even possible to set up an alert for when tickets for specific events become available – although for in-demand events you still need to be quick.
Ultimately you’re relying on fans selling tickets because they can no longer go, changed plans etc.
Are there any fees to sell on Twickets?
There are zero fees to anyone selling. This is obviously a huge advantage over, say StubHub, where sellers have to add a huge mark-up just to break even on a ticket sale.
On Twickets, the seller can only offer the tickets for face value or less, plus up to 15% to cover the original booking fee.
If tickets aren’t shifting, the seller has the option to reduce the price (by at least 10% each time) and relist.
You’ll need a PayPal account to receive payment which comes direct from the buyer.
Does the buyer pay fees on Twickets?
The buyer is charged a modest 10% on top of the selling cost – a fee which goes to Twickets.
You also need to pay postage fees, which are charged at flat rates: £1.73 (Recorded) or £6.45 (Special Delivery).
However, sellers can give the option of collecting at a ‘Drop & Collect’ centre (for a £2.50 fee) or meet up at the venue (free).
Free, and easiest of all, is the upload/download of e-tickets.
Is Twickets safe to use?
According to Twickets, sellers are protected for the full amount if sent an unauthorised payment, or if a buyer claims they didn’t receive their tickets (as long as you can provide proof of shipment).
If you’re a buyer and tickets aren’t as described (or, presumably, they don’t turn up on time), you’re also covered for the full amount.
Where PayPal is used, you’re covered by PayPal’s Buyer/Seller Protection policies.
What is to stop touts buying from Twickets?
Twickets claims it has procedures in places to prevent touts buying at face value and then reselling for profit elsewhere.
However, it’s not clear how this is done. We assume the company simply blocks an account holder from buying too many tickets.
Is Twickets just for gig tickets?
Twickets is best-known for gigs, but also sells tickets for festivals, comedy and sport events.
The company has official partnerships with the likes of Crystal Palace and QPR, but also advertises tickets for big clubs including Manchester United, Chelsea and Arsenal.
What is the relationship between Twickets and Ed Sheeran?
A number of artists and promoters have named Twickets as the official resell partner to help prevent ticket touting.
A spokesman for Sheeran, who is touring the UK from May, said: “We urge all fans not to engage with other sites to avoid being ripped off with higher prices or counterfeit tickets.”
What other fan-to-fan exchanges are there?
Twickets, established in 2011, is now the biggest service of its type in the UK, and spreading to other countries.
Meanwhile, Vivendi, the company behind See Tickets, has recently launched a new service called Fan2Fan.
It allows fans to sell tickets for any one of the 35,000 concerts and events available on See Tickets platforms, with no fee.
Buyers will be charged a premium of no-more than 5 per cent of the ticket price.
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